At PrettyPalette.pk, we aim to deliver your orders in a timely and secure manner. Please review our shipping policy below for details on order processing, delivery timelines, and charges.

1. Order Processing

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an order confirmation message once your order is placed successfully.

2. Delivery Time

  • Standard delivery time: 3–5 business days within Pakistan.

  • Delivery timelines may vary depending on your location, courier service, or unforeseen circumstances such as weather or operational delays.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout and displayed before order confirmation.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

4. Cash on Delivery (COD)

  • Cash on Delivery is available for selected locations within Pakistan.

  • Please ensure correct contact details to avoid delivery issues.

5. Delivery Issues

  • If your order is delayed beyond the estimated delivery time, please contact us with your order number.

  • PrettyPalette.pk is not responsible for delays caused by incorrect addresses, unavailability of the customer, or courier service issues beyond our control.

6. Damaged or Missing Packages

  • If your package arrives damaged or incomplete, contact us within 48 hours of delivery.

  • Please share clear photos of the package and product to help us resolve the issue quickly.

7. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.

  • Orders returned due to incorrect addresses may require additional shipping charges for re-delivery.

8. Policy Updates

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with an updated revision date.